SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jockport (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jockport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
The product quality is good well discreet, the store very cool, discreet packaging
Well that I might have thought
Have not charged. Hopefully soon
Product might be a bit tight for non-Asians. Still, it's a fantastic product, giving me much joy . I'm using silicon based lube since this also helps to lubricate the moving plastic parts. I have bought the full kit earlier, needed a new base replacement (battery was getting weaker). Tried to attach the vibrating part I already had to the new base, but that did not function. Still happy since that is crucial for the base part not having to take my full length - only the top is plenty.
Package arrived quickly and well-packaged product not tested yet
Thanks
Very good. Preferably with the vibration part behind.
Takes some great photos, if you do not use it excessively that it will remain like a spiral macaroon. Cleaning could be a little better, the part that goes up and vaja is a little complicated to clean. The perfect rest.
Ok
Very nice it really works. Very satisfied
it is a tight fit in lens looking part. moters little weak smell warm. hope it last a while
Excellent Product feels very good recommended comes discreetly packed you don't know what there is
Great item and a fast shipping
Very good, I came quickly and with satisfaction. It's a little too fast in the movement and to clean it it gets a little bit of effort. Surely he will keep me company for a few times
rotation and thrusting is great. it's perfect for those that have an average size friend. Vibration is only in the top detachment, not the thrusting base. Tried it for just a few minutes but will get to really playing with it later.
As shown in the picture, it looks good quality, it would be necessary to check the durability but for the time being good item, satisfied with the purchase
good but it's quite thin, so if you have a thicker "member" then it might be too tight.
+
Very good quality for its price
I will hardly taste it
This is definitely worth every penny.
Received quickly and in good condition. Works well when the instructions are followed
arrived a lot sooner than expected. look just like in the pictures. haven't test it yet as it is being charged at the moment. hopefully it will work as it is supposed to
1A Ware
I recommend this definitely worth the money
high quality
Arrived super fast to Guadalajara and very well packed super protected. It feels heavy and good material, I turned it on just to see if it worked and everything was correct, just need to try it on me but so far everything very well.
It's a good feeling but the engines could be a bit stronger, cleaning is problematic because you can't take the inner wreath out where the insert is attached
Sensation très intense
As in the description, not the proverbs, is a joke gift for a friend. Fast shipping miy, 7 days to Spain
Doručení for 8 pracovních dní, Děkuji, prodejci! Přístroj vypadá skvěle a kvalitně. Zatím vyzkoušen Jen na prázdno, dobití batteries a těším se na 1 test.
Fantastic toy. Huge machine, diameter is a little bit narrow, but it works well! Recommendation !
It is fantastic and very easy to clean thanks to the store.
Not used yet, but the device seems to be very good quality, am delighted with my purchase
Good
Cool))) but noisy. 15 days delivery.
I liked it a lot, I just didn't understand the vibration mode, I don't know if you need the other part to work, but it doesn't have vibration, but I'm already satisfied with the automatic mode..
Excellent Product works very well