SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jockport (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jockport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Professional Service, very fine garment quality, fits perfect Size XL for European Underware Size 5, very versatile style to wear , classic and ultra hot
Nice and soft material
It looks great and good quality
Perfect for Instagram
Fast shipping! Very comfortable model! Nice fabric!
Nice material. Thank you very much
Arrive in 25 days, super well is soft and fit perfect
Surprised with the quality! Highly recommended and pretty fast shipping
Amazing! Good quality and fits perfect :)
Not has good as they looked
Quality is good, panties are cute. But a little too small
Good product, with quick access
thanks! I ordered about 2 weeks ago and it's already arrived. Quality is as described. Will order again.
Very good . I like the quality. The store was attentive and cooperative.
Excellent quality of product! Advise this store :)
Overall the is an excellent buy. Don't miss out!
I like this product! Shipping is very fast! Quality super!
can surely recommend
all as described. insanely satisfied. really thanks!
Thanks for fast delivery and good quality of my new !
Quality of is OK! Thank you very much!
Looks Perfect! Recommend! 5/5!
nice and in good condition...thank you...
I've bought discounted and can't be happier with a purchase
This was a really beneficial purchase. Thanks to the webstore owner!
El producto es bueno pero el vendedor no envio los colores solicitados
Thanks! High-quality product! Definitely recommend!
Thank You Very Much! Quality of on top!
very comfortable and sexy
such a low priced is nothing but a bargain. got my mail in a really short time, no troubles
thank you! quality is good! I like it!
Buena calidad, aunque el tallaje regular, yo tengo una XL y me pedí una 2xl y aun así queda muy justo
Fast shiping..XXL for 78 kg) Thanks.