SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jockport (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jockport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
thank You! nice
Good value for money. Serious Salesman solved all my doubts. I'll buy again, it's got a lot of swimwear
adorei a suga, chegou antes do prazo conbinado
I'm very happy with what I recieved. Fits perfect and I feel comfortable to go swimming now. Looks natural. Would defenitly buy again from store.
Arrived early, yes. Excellent material. Congratulations only store. Comprarri again.
Good quality's star⭐️
Product as described. Great fabric. Wears very well and very fast. Recommend. Have 1m73cm height and 73kg. Bought the size L and was perfect.
Very happy with such a nice bathing suit and such good material, if you add the price to this, you get a perfect purchase!
super chuloooo....la talla un pelín justa.
Amazing and sexy and looks very nice
Very comfortable, good quality, already used them once and washed them and still look good like on photos.
Tross beautiful soft surper fabric I kif grace to make screws on the beach I recommend to all thank you
Perfect and very good quality, I will repeat
Nice fabric and looks great
He has arrived soon and quite well in size.
Excelenteeeee super recommended
Ha llegado súper rápido, el género es muy bueno. Los colores coinciden y son súper vivos. Las tallas por lo general son pequeñas pero siguiendo la tabla encajan bien. Un 10
Beautiful! Good quality.
The swimsuit was delivered very quickly. For a size M French it is necessary to order a size L. The product is in accordance with the photo.
It has arrived very good quantity highly recommended very well packaged almost the term thank you store✌️
Great material nice to wear. Thank you
Great quality. Size ok
Lower elastic bands are weak
177cm 74kg size L. Perfect
Very nice to wear. To see if not transparent when it will be wet
Care the size
I loved it, it was exactly what I saw in the publication, I measure 1.72 m and weight 66 Kg and ordered waist 74-82. It only took me 19 days
Product completely complies with the description.
Nice as lovely costume made
Good qulity. The dimension table corresponds.
Excellent melting, no one will ever think that they cost so much.
All for sure, swimming trunks are excellent!
Took XL but L would have been fine. Usually take M. Well made.
could not be better perfect in fact
muy contento con el producto me gusto mucho gracias
1.77 - 70kg - Large -perfect fit for me