SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jockport (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jockport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
At first I had problems with the buttons,but when I started using it ,it was a revelation. That thing deepthroats better than any woman including my girlfriend, sucks in various ways and it can give you amazing orgasms.The cleaning is a bit hard since it is not completely removed from its case .Omg , I had 5 consecutive orgasms the first time I used it. The store is amazing in contact , thank you for everything .
perfect , thank you
Excellent product is not sorry for the money spent.
It's OK. I recommend. The best is the suction function.
Yo this Thing is legit! I was like hmm ahh screw it what the hell! And wow!!
Quality assembly materials below-plinth heating lamp mechanical sowing medium
The suction is very good and the heating is acceptable. The moves come and go are weak and get to crash if your *** is thick. Has vibration which makes it a little more interesting. The size is quite large, arrived in perfect condition, very well packed.
Everything works perfectly, the device performs its functions, for this price one of the best.
Is good, but not so much, the best part is the warm-up. Could be deeper. Medium stick no longer fits in one piece. Lunging could be deeper, too. The suction function is also good, even better than stocking. The masturbator itself is all closed, so it has to go slow, otherwise it will probably burst. I would advise more to pick up a Fleshlight Stamina Training Unit, it is the best I have used to date.
I like it. quality packaging, everything works. thanks!
It is very important to know how to take care of it and maintain it after using it, but it is very easy to use with lubricant.
very long shippment but finally its a nice product.
product arrived a few weeks early despite the tracking being all over the place. tracking info was also delayed by a few days but that's OK. this thing is pretty good so far. it's definitely made for people who are a bit girthier but the suction can help with that. still does the job. though the heating might be a little overhyped. it warms up a tiny bit but not much. other than that I like the product so far.
I really liked this masturbator, I had tried another one that only vibrates, and this one is far superior. This combines several functions, such as temperature, although it is not much increase if it is put with lubricant it feels quite good, the suction generated by the vacuum it generates also improves the sensation and finally the mechanical movement when going up and down. The combination of these functions has made me come very rich.
Does good, a little noisy and I would have liked in several languages. Works well, a little heavy, but emptied me well :)
Everything OK, product with enough quality, I recommend for sure
Amazing toy, does the job.
Best product. Product is as described. Very easy to take out and clean. Use lots of lube and clean dry the after use.
Delivered to Kaliningrad on time. Packed perfectly, the box is whole. The device itself is whole. Works excellent for thick medium length. Made qualitatively with disposable use. I will add problems. Thanks to the store.
super
feels really good. it is a bit tight for me though. need to use lots of lube. biggest con would be
ok
Powerful with 6 function modes, it feels very realistic and awesome. This is the best toy I have ever bought and I love it so much. It's even more fun than the real thing and the price is a great deal. I highly recommend it!!!" .
Great battery life, powerful, and fair price.... just feels great. I'm a bit on the bigger size and there really is full stimulation. Pushing too hard makes the motor double-time which is an interesting feature in its own.Easy to clean, too. Just try to keep the inside dry. FIVE STARS!
I bought this toy for my husband for when I'm unavailable my time of the month and WOW, just WOW. It's a little intimidating at first but once he was comfortable, like 10 seconds in he was super impressed! Said it felt really really good and had a very intense big O. I watched this whole adventure unfold, even listened a little to the voice option and not going lie, I was a little jealous. Oh who am I kidding, A LOT jealous! Hubby kept saying nothing compares and I believe him but this toy is a very very good second! Men, enjoy!! I and my husband both highly recommend and rate this toy.