SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jockport (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jockport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I want you to use it ~
Okay.
The back ring seems to have to be cut and written. When forced to insert and pull out, the ring is too small to fire.
Great quality product, great matter and practical to use. I recommend
Interesting playtool hold on till end of coitus. Its ok. Quality serious of all. Too renote controller is serious quality. Just a wearing this is a bit complicated but after you wear it youre Hulk
The large ring seems to be small in size, and the charging terminal connection is inconvenient.
I arrived before the expected time, super discreet the packaging no one will imagine that it comes inside and it is worth good material and its vibration intensities
Very good product is a little small
It's a different way.
The flight to Hong Kong, which took an hour, will arrive in 20 minutes. It's too Express. I recommend you, and the egg side is too tight, so it can hurt when you wear it. Cut me out and use...!
good
The delivery seems to have taken about ten days. The vibration is infuriating. When you wear it, you can wear it on the part of the sexual device first, and the Testery part is worn by stretching the rubber with strong force. I'm sorry I can't attach my wearing photos, but I'm very satisfied with the cost.
All correct, good material and good operation
Interesting thing! Liked both. Everything works very, very well.
I'll take it well.
Good materials and excellent experience... Is recommended.
Product of the product of the opusu. The most important rozmir for the product but yogo for the penis...
The effect is very good. One of the products I have purchased now, the utility is 1 Tier. The product that vibrates and sucks is for solples because women can only enjoy it alone, stimulating so intensively that the female side seems to be coming soon. The product can give vibration stimulation at the same time as insertion, so that both men and women can enjoy it. In particular, the woman is not applied intensively, but the pressure applied during the basic vibration plus the piston is added. The reaction is good. As a result, it becomes very damp, and the moisture continues to overflow until the end. Because it benefits men too. If you are a lean female partner, highly recommended. The rubber ring is lightly pressed, which is an additional help for the man. The disadvantage is that the rubber ring size is fixed, so it may not be optimized according to the size of the genital. 10 or less is likely to be difficult to use, good for the center before and after 15, date can be used by increasing rubber. Due to the rubber ring/body, the insertion depth is damaged by about 2cm (but the effect of vibration is better, so good). The product must put a large ring in the testicular, but it is impossible if the testicular is not the size of a quail egg. So, the tail on the big ring is cut off, and the small ring/Big Ring is attached to the genital. If the rubber ring parts are adjusted in size, it is recommended to have one in every home