SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jockport (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jockport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Super quality, need to take bigger size, L = XXL, recommend
Beautiful and comfortable.
Of a very nice effect. Only little regret c the strap that is in the inter-butt is too wide so inconvenience a little. Good size M very well
Excellent, if you should look very well at the size according to the table.
impeccable
overall excellent
Todo OK and fast
Recommended!
Ótima!
absolutely love them!!!
Wonderful, sexy, comfortable.
Is a little boy and awkward the back
Nickel m es can be a little big for someone skinny
very good quality
A very good surprise for the price. A nice item who fits me good while I had to select two sizes over my usual. It's sexy and comfortable. Shipped very quickly in a good package to keep it nice. Thank you.
the quality is pretty good, it fits perfect in my body and looks awesome. I love it
I'm just right and that it ago perfect
Although the tapes do not fall in the middle of the buttocks but to the side
muy bien
Foremost ok
Very good SAT. But the body needs to be a little round for my size.
Fits perfectly
The item fit very nice and are fun to wear. My husband likes them too.
good quality and fast shipping
Very nice to wear
Is super well on the body
very good product
very nice I like it
These are great
I didn't expect much and I was very surprised! Attention Chinese size so you have to take one to two sizes above the European size. Very nice outfit!
mooi
verry satisfied! fits perfect!
Fast delivery, right size.
Size M, weight 60, left but perfect, plus it's exactly the same as description, took 2 weeks to arrive
Great fit! Make sure to order a larger size. Quick to wear and very good material . It lifts up your peach
Excellent and on time…. Very satisfied with the product
I'm very happy! Very good quality, it suits me like a glove lol
Sexy
Great for the eyes of Madame !!!
Great piece for naughty nights
Sexy.
Trop beau !!!
Is wonderful in body
Trs well except that the rear band are not right
Excellent
Good quality! Slightly larger in size, but you can sew a little! This is better than malomerka. Thank you.
Everything is perfect it is super beautiful and good quality mega comfort and especially sexy at the maxxx ;)
Super comfortable. Actually really happy with this purchase
So nice and looks like the Pic
Product quality is very good. Recommend this product. My girlfriend will love
The delivery man very attentive and kind. Congratulations on having employees like him.
fitting and material good, fast shipping, all great...
Very good product
So sexy
Very beautiful, just a little can too big but I can still put it.
good
I love I will wear them very often!
Really nice on hottie underwear
I asked for a bigger size but I adjusted it, moy orginal the design
Excellent quality, good endings. Fast Delivery
Size is perfect. Fast shipping and good communication from the store. Great quality !
Good product and delivered fast
Beautiful are very comfortable and sexy
Sexy j'adore
parfait