SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jockport (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jockport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very comfortable and fresh, I love wide waist rubber.
Excellent
Panties are flimsy! At 90 at the waist ordered size XL
Complies with the announcement
very nice, haven't tried on yet but feels soft. very pleased with the item.
Super
Fine store, quality heavy brief, fast ship, thanks.
Comparatively poor quality. Just design in back part is a little wider, wish.
cómodo y muy bueno
Very good quality
Soft, on his XL took XXL and was not mistaken. Advise
very good quality and correct size, fit
Delivery within 15 days
very nice, sexy underwear! I am 176/80 and XL size is ok for me.
Great quality
Excellent. Product equal to the photo. He arrived in Chile in 15 days. I bought XXL size and the fit is perfect. I'm 1.85 mt. Weight 80 kg.
Burst small rubber bands in structure material. Low quality finish.
Jakość dopuszczalna. W strukturze materiału znajdują się gumki. Niektóre z nich pękają co obniża elastyczność bielizny.
Very good. He came super fast. Thanks.
Good product and quality, fits well and is very comfortable
Talla asiática. Siempre utilizo S y esta M me viene bien. Igual que un jockstrap pero en slip. Recomendado
Получил заказ за 6 дней. Такого ни с одним продавцом у меня не было. самое короткое время доставки -это 60 дней , а этот продавец отправил за 6 дней из Китая до Ростова на Дону. Это просто СУПЕР продавец. Я теперь буду по возможности заказывать у него. Продавец серьезно относится к своим клиентам. я попросил изменить размер и он бес труда все сделал. Я доволен продавцом и товаром. Товар соответствует тому что у него в магазине и по размеру и поцвету. Благодарю продавца !
Super fast delivery!!
Good product. It matches the description. Good stuff. I recommend the store.
Good quality. It matches the description. I recommend the store.
Fits beautifully, looks great, and I just noticed these awesome little instructions on the label!
Perfect, thank you!!
A essayer.)
Perfect, thank you!
Item received in perfect condition and on time. The underwear is not pretty but very very comfortable, the best there is. I recommend the product and the store.
Perfect. Good quality and fast shipping
Super confortevoli, taglia giustissima e sono arrivati in poco tempo
Great version of an old school jockstrap. Large is perfect for my 30 inch waist and big meat. The XL is for a 32 inch waist
Fits perfect. Very good quality and fast shipping
wow the item actually came in good time, im suprised. the item is good too
confortable
Good quality. Quick delivery.