SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jockport (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jockport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product, exceeded expectations!!!!
Product quality very good! Have 1.75m 76kg size L was perfect. At first thought would be tight, was not very good, very comfortable. Recommend. Very good, very attentive.
Fast shipping, apparently good quality. We need to test it and give a more accurate opinion
I believe "DAREVIE" Good quality, fast delivery, friendly consultation.
Very extensible product so no worries for the size and well made. The seams are very well done. To see on the field in use summer now...
It looks great and stretch very well, the truth that I am very happy with the purchase I premiered in a race and it was phenomenal. I'll buy insurance again.
All ok vest excellent material free blisteringly fast thank you!!!!
I liked good endings, no seams on the sides, the letters are not printed, they look good quality, they are thick I recommend.
I was surprised at the elasticity. I'm 1,90 and I weigh 88 kilos and it's fine with me. When I opened it it looked like a boy's shirt but when I tried it, it gave way. It is thicker than normal, ideal for fresh days. Great.
Inside T-shirt with very good touch and tight fit. The size s/m is perfect for 1' 78 and 68 kg, it seems very useful and comfortable for intermediate temperatures below the IoT. I'll leave new comments when I use it on a route. Shipping in less than a week to Madrid. I recommend this product
Wholesale Tom and excellent elasticity. Order days only after arrival. Highly recommended.
Everything is fine: it came quickly, the material is quite dense, it sits well, does not constrain movements. Recommend
exelente calidad altamente recomendada la tela ajusta perfectamente y de buena calidad.
It looks good and looks good quality, I'll leave more opinions, received in 7 days.
Recommend. very good quality. L/XL fit for 182cm and 83 kg.
Fabric thick and very stretch, soft, are 173cm and 73kg and size S/M is fine
Very elastic T-shirt and very comfortable to wear. 1,81 and 83 kg. Goes perfect
As description, ben often and stretch fabric. Trims excellent. Large beautiful vest..! Satisfied.. The board at all. DARIEVIE-very professional..!
Delivery in 16 days for France. The size is perfect for 1.82m 74kg. It is long, covers the buttocks and allows to stall the rod I recommend this store
Envío muy rapido en 10 días. El artículo tiene una calidad impresionante..si fuera de marca costaría sobre 30€. Mido 175 y peso 73 kg y la talla S/M me va como un guante (es muy ceñida). La única pega es que la camiseta es que es un poco largo.