SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jockport (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jockport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very good underwear, I look good only that I feel the measurements are a little devalued
شكرا للبائع اوصى
Excellent panties recommend, I order the second time, the only small size 48-50 take 2HL.
Bought 08.08, received 16.08. Super fast, even faster than stated on the page. The product fully corresponds to the picture and description, the size perfectly approached. In the parcel sent a coupon discount. Seller recommend.
ras
Very nice material I love
Super comodos
The goods came quickly (12 days). Underwear quality, true, synthetics. The colors are bright, the seams are even. Pocket dummy for the insert imitation of a large member for those who have a small one. On the Russian L ordered XXXL, came up perfectly! Hip circumference 112.
Excellent panties only small size take on size larger
tienen buena pinta... a falta de probar...
173.54 took 2XL, everywhere well approached. For this price, normal panties. Not what is not where does not press and does not fall out
To the touch of synthetics more than 5%, a gulfik from the inside of the same material as the panties themselves.
Nice materials, very good design. For me should be 3xl (height 180 cm weight 96kg) instead of 2xl
Briefs conform to the description. The colors are tops. Thank you for the little bracelet as a gift.
I really liked it. I recommend it. The fabric is great
Same as advertised.
Shipping fast. In places, threads stick out and there is a smell of transportation. After washing, the smell goes away, but with threads be careful
Fast, less than a week to Spain and good fabric. 5 very well deserved stars.
Excellent panties. ordered according to the size table. all OK
Great quality.mo derne.top. I would buy too beautiful. Thank you store
Material very good and comfortable
Corresponds to the description
Very nice, the size is small. For an M is XL or XXL
Very good
Fast delivery, super product!!
The goods came for a couple of days with a delay. But generally the quality is good. Everything is exactly as in the description. Recommend
Muy rápido el envío son iguales a la descripción yo pedí una talla M y el vendedor me envió la XL y gracias a él ha clavado la talla muchas gracias volveré a comprar
All ok fast delivery thank you
Very pleased with the purchase. The quality is excellent, the colors as in the description, the size is very small, but it's absolutely not critical. Took two sets with all colors. Recommend!
I arrive fast, good quality, solid colors and good finishes. I leave Pictures
Good quality, comfortable and fresh
Comfortable and very good quality underpants. The size I have asked twice as much as I would ask for it in Europe.
Excellent and fast to chile
Very fast just like they're in the picture.
Fine but order three more sizes
Size OK! Matched. Fully satisfied.
Comfortable and great manhood, second buy!
Good weave and fast to arrive. To see the use as it goes.
This is a really cool product. At first you think that the panties for miners (well, you understand), but the girlfriend liked, although earlier did not mention which panties I came to her.
Хороші але маломврки, беріть на 3 розміри більше ніж треба
Quick and exactly as described. I recommend it
its very perfect quilty ,nice color I am satisfied
I took size XL and I wear a m u still are fair
All OK
Perfect. I love them. Ideals. I recommend the store 100%
Item in perfect condition
Very good quality, but a little tight. I ordered a size 2XL discribed as L in european size, but another size up to 3XL would've been better. Never the less, They are very nice and still feel comfortable to wear. Fast dispatch and delivery.
A small compartment for... ((and the quality is good
Packed in a matte zip bag. The fabric is pleasant, the size approached. There is no pocket-it's just a "cheat" sewn from above, so it can be unusual. Composition-95% cotton. Wide thick elastic band.
El pedido llegó rápido. El producto muy bueno. El único inconveniente es que las tallas eran un poco grande.
Hi recommend I podobają it already two pack
Parfait
Super comodos and they left me on average
All good only two weeks to receive
There was wrong color, but I talked to the buyer and it was fixed.
Very good product, good quality fabrics.
Excellent Product very comfortable and nice, I arrive sooner than expected.
I took for 768 rubles, the size is really L, but I took on the size M, I was afraid, that Chinese will be smaller and in the end L is more than 46. came in a package with a fastener, as a gift thread, ahahah, but on a free and vinegar sweet)) cotton, stretch, elastic tight. All panties are the same size that not all stores have.
The shipment is today arrived. 5 weeks, some much, but otherwise all good!
very comfortable but has a weird pouch in front so it. doesn't show the bulge as well
comfortable to wear. i suggest this product
Very good, fabric wear well and arrived very fast, 20 days only. + 5514991796167
Arrived early wears well great quality recommend for all 'questions
came in perfect condition. this size is L, and dressed very well in me. My real size is XL, because I have 1.73cm and 75kg
Muy buena calidad, fuertes y bien terminados, los colores vivos tal como se ven el las fotos.
Envío muy rápido la calidad muy buena es de algodón fuerte la talla es justa por ello cogí una talla más aunque también podría haber cogido 2 tallas mas
Estou bem satisfeito, veio tudo direitinho, qualidade ótima das costuras, do tecido, e é bem confortável. Recomendo comprarem com esta loja! Fora que chegou muito rápido, muito antes da data prevista, isso foi ótimo!
Très vite. 15 jours à Alicante SPAIN.
La calidad es excelente, pensé que vendría la talla más pequeña, pero está bastante bien. En general fue una buena compra, volveré a comprar con este vendedor.
Товар получил товар с описанием соответствует все устраивает и получил бонус в виде повязки на запястье спасибо продавца советую
Швидка доставка, якість хороша. Розмір відповідає. Дякую продавцеві. Рекомендую.
Fast shipping. As a gift verëvochka on the wrist against chertey. On height 185 and weight 80 XXL just... Excellent.
very good product,I m glad to buy it I will buy more right now thank you
The product arrived in time. Matches the description. Satisfed! Very bright, beautiful, comfortable! Thanks to the Seller!
Good quality, comfortable. You can take it!
Very good quality and prompt delivery I am size small I ordered a Large