SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jockport (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jockport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
One of best bib shorts
The quality looks like the top brands, I bought a size xl, without trying it!
Very nice soft feeling fabric. Feels like premium fabric. No regret purchasing it. Product delivered as advertised. Great job n recommended
Good luck of shotcrete machine quality is very excellent. Usual Assos good luck shotcrete L cheap size try standing Ykywbike good luck shotcrete L cheap size buy minnows Two products to compare to Bonnie Price contrast women rain really good only fabric elasticity of ykyw product is too strong. negative end XL cheap size to buy seems to be low key for 180 HDD key is with L cheap plus size tight cuddling ~~ reference body photo attached.
Tutto perfetto venditore top, ti assiste, molto disponibile spedizione veloce meno di dieci giorni, la merce è di ottima qualità
Really nice bibshorts and for the price they feel like a steel. Nice and comfy materiel. But they were too tight in thighs and a bit overall - so next time ordering at least one size larger so Xl or even Xll. I have bigger thighs 1.79m - 70kg - Athletic build. Came quite fast - shipped the same day
Awesome batch, the best I 've ever put in my life
looks to be of excellent quality. the fit is absolutely as if tailored to me, I chose XL for 189 cm 75 kg, slim waist but wide hip and muscular thighs. the material is of top quality and the seams look great quality.
Looks excellent workmanship. In 15 days. I update the review after it is tested in bike
As always this store is best in cycling clothing, no doubt Weight 60kg/ 165cm height size s Yes, it is tight to me precisely I like them so yes the quality as always spectacular, fast shipping and good communication more than recommended
Really fast shipping. Bought L size upon customer service recommendation, I'm 174cm tall and weigh 71kg. The thigh section feels a little too tight for me, the seam for the power band seemed to be stretched to the max. Would recommend upsizing for those who have bigger thighs. All in all, good material and construction, highly recommended
Waiting to see the badana behave, it seems of quality. I came from buying last year the Rion, and this is the way it is. Small size, 1,85 and 80 kg = XXL, and it fits very well, even tight on hip and legs, but the Lycra looks quality and fits well. The legs are long, almost to the knee, has different areas with different ones, it seems cool. The fine but pretty compact badana. In 8 days he arrived in the capital of the Kingdom of Spain.
Very good quality and well adjusted as a second skin. Sent quickly, perfect.
I haven't tried it en route yet, but I feel great and the badana looks great. Size S for 174 and 58 kg perfect. I don't have much thigh and in that sense without problems. Longer than almost all the Rion, Spexcel, Runchita, and it's appreciated. I send rapidism.
Culote. Comfortable enough. The shipment was fast.
I'm doing perfect for 174cm 71kg, just but don't squeeze, I like that, on the thigh well. Size M
I have 1,87cm and 82kg. I chose Bib short XL and Jersey L. Good quality, fast delivery. I recommend this store.
Excellent finishes, super badana, good suspenders and good quality in the Lycra. It's compressive on the thigh, watch out for this detail, take a good look at the size chart. You must take at least one more than in the European.
I like the way this batch looks. Lycra looks good quality, wide and elastic straps, flat seams and rectangular Mesh back with a small pocket, such as the "pros" culottes to carry the radio. The thigh adjustment band is wide, 10cm, and inside with silicone tips to prevent it from going up. Once the batch is placed it is very compressive. The badana looks good and after testing it 2h on roller I haven't had any hits on it. I guess q can handle 3h or something else without problems.
Ordered quite a few items (6 pcs). I’m 162cm 62KG lean build. I bought their new 8 hours bib shorts in size M and it fits snugged and doesn’t move around which I love. Loving the 10cm wide strap gripper, sticks like a magnet. Front straps are those thick elastic straps. Padding looks comfy for long ride as well. Gonna try it out and will update again tonight. Thank you!