SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jockport (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jockport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good fit. Excellent tracking. Thanks guys.
Good fit. Excellent tracking. Thanks guys
all excellent...very satisfied.
Good, I'll take more
They fit great and the quality of the fabric and Elastic seems to be good.
Is My Next Order this model. Love them. Great quality material, great lie and beautifully opinają buttocks. Gentlemen without zastanowienia zamawiajcie!
Same q in the photo
Good product and quality
grazie
Excellent quality and fast shipping
Love it, nice fit, now have all colours
Perfect!
Very nice product, fits perfectly, package very comfy in it!
Good product. Size ok. 179m, 84kg and size xl OK
Me gustaron!!
Great. I'm 1m80 for 80kg, size XL at the top. Very comfortable, especially the net in front of well stretchable
Rápido y perfecta calidad . Buen vendedor fiable y recomendado . Me ha tardado 15 días en llegar el paquete y en perfectas condiciones
Fast and perfect quality. Good reliable and recommended store. It took Me 15 days to get the package and in perfect condition
Ask the L If you want me to lift my ass like the picture
these felt realy nice, i bought 2 different types of jockstrap from different stores, first one feel very tight around the waist, but the pouch and string feel verry loose, the second ones are complete opposite, the string and the pouches are are tight feel very uncomfortable. Jockstrap from this store a by far, the best one for me, very comfortable.
All right as always. Good quality garments and feel great. Fast shipping in less than 15 days
medium fits perfect - im 183cm (6') n 79kg (174lbs), arrived after 6 weeks
Good quality.
Best underwear I have ever saw. Comfort and best fabric quality.
Just received the products, are of excellent quality and meet perfect all descriptions of site, am super happy with the purchase. Thank you!