SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jockport (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jockport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Good Pants, fast shipping. I have barely placed. Table does not conform to. Although take one size larger.
I like this style of underwear. The material is very nice and soft. I got the Green, Purple and Orange. The Orange came in a material that wasn't advertised, but after wearing them for a bit and breaking them in, I have found that I like them very much. Took some breaking in. I have been wearing this style of underwear for 6 months now {American L, Asian 93 cm} , They work great in the hot summer and comfortable. I don't have to keep pulling them up. I would recommend to those in the size range. I have purchased and tried a half dozen other styles of Under Moon Underwear in size 2x. The price is right and the quality is good. Delivery time to USA has been reliable at 3-4 weeks. Has been good transactions so far for me. I feel I have Choose Right.
thanks
Very good excellent garment would only have to order one size less than the one worn because it comes big
Awesome
Very comfortable and sexy.
Panties very beautiful and comfortable. The L size is right, the fabric nice. I really like wearing while I take the sun. Recommended to anyone who wants a slip bathroom exciting.
Fits naturally again super
Items are correspond to the description, good quality, the material is very soft and very comfortable
The texture is good and the design is wonderful.
I just ordered more, love these!
The product arrived safely.
Sexy
perfekt
Nice fit. Good look. Fast delivery.
Fine slip, comfortable fabric
Super
The design very well. I 'd like the Cup to be bigger, though it stretches quite a bit. Correct size: 82 cm waist and 1.70 m height.
The garment is very soft to the touch good material only xl is small and fit very tight
I already ordered several. Very soft and very horny. I'm 34 and the XL is perfect.
Slightly large for 92cm waist
Absolutely love these!!!!! very low rise, half back coverage at best, super low front with a pouch. super soft fabric. if you have a lot of "potatoes" these probably won't fit well. I grow to 8" and I can barely fit when soft. I however did immediately order 3 more. I'm about 160 lbs and the Large fits snug.
AAA+++Shows and Holds My Large Endowment Nicely! Expandable Pouch!!
perfect fit great look
The initial posting time was quick but the delivery time was close to five weeks. The thong is well made. The garment is very comfortable in both up and down conditions. It also reacts well to UV light, so good for "club" wear.
Incredibly audacious and sexy. Hides your package and your butt to the extreme minimum limit.
Very nice thong. The pocket of the pest is perfect. Very nice to wear. The parcel arrived very quickly and I recommend the merchant and the product.
excelent article 1 seul bemol coommande 2 aricles bien recu dans le meme colis mais j ai paye 2 fois les frais de port a revoir ce n est pas cool d autant plus que je souhaite en recommander ?....
Excellent quality and snug fit. Very satisfied
very good
Super,polecam
it's smaller in the back and in the front than expected but its turned out to be better than what I wanted .
I already bought a couple of times. I love it. The fabric is soft and delicious. I'm 34/35 and the XL is perfect
Sexy
I'm very satisfied
agréable
I loved it. It's probably the lowest and smallest I 've ever had, but it fits very well and is very soft. I'm 34/36 and the perfect XL
very nice underwear.. shipping was super fast too.. I recommend store
Panties class, only be sure to choose a larger size.
These are Great ! I love them, but I'd love them MORE if these were made 1 sz SMALLER for slim guys like me !!
Very good quality and great value. I am a UK Medium so ordered a size L as per the instructions. Perfect fit. Delivered within 14 days. Very happy.
Excellent gift
Very nice and comfortable, Good business Thank you.
Cool
Product as described. Fast shipping. Thanks!