SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jockport (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jockport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
good product. fast shipping
perfectos como siempre
arrived good, must of nylon, but for man :(
the size M is a bit small for me, but the quality is good, it is nice and good looking. So I wear it.
Very cool and nice touch. Nicely fit body. Recommend
Some of the best knots I bought. Sit well.
Fine product..a-bit tighter than mentioned sizes..should order one size bigger..awesome store and awesome service..material is good and comfortable.
Everything as described. 60kg, 180cm, S fits, only the pocket is a bit small.
fast delivery and good quality...
I arrive before the estimated time, they are of good quality and I love it, I recommend it.
It came in two weeks, the material is good, the size approached.
Ótima tanga
Отличный товар, хороший продавец, быстрая доставка за 20 дней.
Panties norms, at 48 size. Synthetics, the elastic band in the crotch does not rub thin. the front of the fabric is narrow, you need to shave the pubic or completely remove the hair. I like to wear thongs, only everything, I do not treat gay. With a good figure, this underwear looks great.
Thongs of nice touch, they are as they say in the ad. Comfortable and very nice.
Gorgeous
Very nice and comfortable, very fast delivery, i recommend this product and store.
Fit perfectly, the fabric is soft and very comfortable, I love it
ING and wonderful and very confortave sexi and great to use loved
The order came even earlier than it was indicated in the registration. Quality is satisfied. Seller recommend.
Comfortable, perfectly sewn, quality thongs, from pleasant to the body of synthetics, translucent. Stretch well on about 101 XL- "What you need." Delivery-19 days.
Delivered in a month, quality at altitude, do not feel at yourself,
Fast delivery. Well packaged. Thong shining transparent but finally wearing it no! Nice and comfortable texture. Well follow the sizes because I should have taken the size above. Size L in Eu and size Xl in China.
After 12 days came the delivery already. The string is exactly the size accordingly as ordered and fits perfectly. The quality has me very confident.
The order was delivered in a short time. Panties look great, I hope the mistress will like it. Thank you very much to the store.