SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jockport (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jockport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent Product
Product is as described - Excellent store A++. Will do business again - Thank you!
I 've been tracking this product for a long time. Ordered and did not regret. All as in the description. Size fits. Sits comfortably. Recommend
Very good model and material on 176/80 sat perfectly, delivery very fast
awesome 180/88 L size is perfect
Very good. 1.83 61 kg Size M
very good item
Nice and cool
good quality and fit perfectly
Great buy. Ordered an XL for 175 cm/ 92 kg. Fits perfectly, tight as it should be but not at all uncomfortable. Elastic and slightly transparent fabric. Will buy again!
Thanks good quality
I love it, the material is very good quality soft and tough
Well first of all the baggage arrived after more than 80 days but fortunately it was perfectly in my size which I love it, 2nd the material was also good and the colors same as shown and I really recommend it
All perfect, free blisteringly fast.
Awesome tights! Took for home training in the heat, the material is thin, slightly shines, but very pleasant to the body, the seams are even, do not rub, fits perfectly. There is no smell, after washing nothing sits down. The pouch in front is roomy, the farm is placed with a margin. Height 190 cm, weight 88 kg, chest 107 cm, waist 82 cm, buttocks 100 cm, thigh 64 cm-size M is almost ideal, for growth straight back to back and chest too, but the ass could have been tighter to fit, but the size is smaller on me just would not have come up, Although everything is fine. To Moscow was 2,5 weeks, tracked!
Very nice soft material, great fit
The product corresponds to the store's photo. Synthetics. Fit in size. There are no complaints about quality. Recommend.
Wonderful fabric, great quality. Very good
The second time I order this product, the quality is very good, the delivery is fast, the store is excellent. On the height of 175 weight 80 sat perfectly without tension, it is convenient to wear and sleep in it. Be careful the size table is not quite correct, but the material stretches well
Very soft and comfortable. Semi-transparent. I ordered a size plus and great.
Great Body. Watch out for sizes. They're a little small.
Good size and material
L is a small EU M. Nice fit!
Very good quality thank you
comfort