SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jockport (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jockport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very nice and very fast shipping
As in the pictures! Ever Super Cool, perfect SLEEPING! Arrived quickly
Arrived ahead of schedule. The fabric is 100% polyester But very good finishings. To 1,88 and 85 kg size XL is small.
A bit on the tight side, the front pouch is sewn for not so well endowed guys.
Good product, perfect measure, very comfortable to sleep
Fast shipping! I love these shorts, I'll be buying more. Willing to model for discount
amazing, the fabric feels so nice
Great quality. SIZE UP. Especially if you got a big butt. Like two sizes lol.
Very happy identical to the description super sexy
So was good
Singing superior product good fabric cozy touch I satisfied thank you strongly recommend took size L height 1.80 weight 70 stamp וטוב
It has indeed arrived in 10 days. The material is much brighter and flashy than in the photos. I don't know when I'll wear them, but I felt like having them. To be fair, it has to be said that the seams and the finish are very good. And at a very good price. Satisfied with the purchase.
Sewing excellent quality! And very versátil1 super point!!!
Very sexy, accurate description.
I love this very pretty one.
A little small XL
it very sexy and comfortable. for summer time is super cool.
Nice quality. good price
Thank you so much for a perfect transaction.
Excellent, very fast delivery
Very beautiful product, fresh and very short. Like and super indicate.
Comfortable and lustrous though of dubious durability
Super silky and very comfortable. Loved!!
Fast delivery, No problems with customs Size runs very big, for me (180cm 90 kg) would also have size L gereicht.
Shorts are excellent