SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jockport (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jockport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good quality of performance (slightly strains full synthetics) delivery to Moscow is very fast, two weeks.
Second time I order! Everything is super! Fast shipping! On the height of 178 cm and weight 65 is the perfect size I ordered! Recommend!
Its so good
Very nice, well sewn. I would only advise to hurt on the size more.
The goods came quickly, thank you very much! The quality is excellent, everything came well! I wish the store health and prosperity!!
The size approached-the dimensional grid was chosen, everything is correct
Good, Very comfortable panties. The size is completely consistent. The parcel arrived quickly. Great respect and thanks to the store.
Very soft and nice to wear, for 1,70 and 90 kg weight size xxl, fast shipping
This underwear is very good. Please, buy two numbers above. it's very small.
ดีมากคุ้มราคา
супер, Спасибо!!!
190/100 a little tight, I hope to stretch...
Comodo
Очень удобные. Материал мягкий, приятный к телу! Заказываю мужу уже второй раз. Швы все идеальные. Заказывала трое трусов ( серые, чёрные и синие) вместо чёрных положили фиолетовые и голубые, получается одни в подарок, спасибо очень приятно! Рекомендую и буду заказывать ещё. Доставка около месяца.
Thanks
Дешёвенькие трусы из ткани с некоторым содержанием хлопка. Ну такое... Дошли до Одессы за 2 недели с копейками, с учётом Нового года.
Asked for different colors, the store agreed. Sent one color.
Nice underpants. Ordered 3 colors, and came 4. Light pink as a gift)))) and instead of blue sent yellow, but the girl likes)) Very comfortable.
The color is not the same as the selected one, however according to purchase
I arrive before the expected time Excellent quality in garments I highly recommend the store Excellent quality and material Buy them buy.
liked the design. totally cool!
Thanks for the free shipping! Overall quality of is also nice
even for a small budget is a well-reasoned, useful and pleasant buy. i wasn't disappointed, just the opposite
It's totally worth buying, I'm using it for the 2nd week already
Recommend this . quality really good!
was just going t buy online. thanks to the shop, i made it!
Looks exactly like on the picture.
even better than the picture. totally recommend this !
It looks amazing! Thanks :-)
Cool , quality matches the description.
It's a brand new , and for such a cost I couldn't resist
such a low priced is nothing but a bargain. got my mail in a really short time, no troubles
Thanks for !
классные,удобные,пестня)))
Super helpful store, perfect item. Highly recommend!!
super ! not that expensive but the quality really good!
That can be cosidered a really inexpensive in comparison to other offers. Thanks to the seller!
This is amazing. I think I will order another one
This purchase was more than successdul. Really satisfied with the
Thank u! I was a little worried but the item is perfect!
very satisfied with the product. i recommend
such a great item for sale! it's awesome to have an opportunity to get it online with a top customer service
Its same like in the picture. I am very happy. Highly recommend!
Everything is fine. Delivery was pretty fast. I would recommend this store.
arrived ahead of time. Quality is excellent!
Overall great product!
i really liked , it's better than i hoped
очень быстрая доставка, качество очень хорошее
The fabric is very pleasant touch