SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jockport (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jockport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Delivery within 10 days. The jersey looks top off if man neon Mag. It is absolutely super. I'm 191 cm at 88 kg. It fits me like a glove, is full Aero. The sleeves are long and waistband first slightly tight.
Great quality aero jersey. Would recommend.
the best jersey, extremely light and aero feels like a body suit very good and definitely worth the money
Very nice jersey. Great for hot temperature weather. Slightly over tight on the arms but this may be down to me ordering the wrong size. I will order a L next time.
Jerseys are super lightweight and are beyond expectations. Colors are ultra hyper bright. You can’t go wrong purchasing.
Perfect! Isn´t the first time I buy in this store, I already knew the big quality they have. The best store in terms of quality thats for sure, the material is spandex and it stretch a lot and is very thin and comfortable, it´s almost like you are not wearing it. Very good communication with the store, and sent everything correct. The shipping is the fastest but the seller need some days to send it but it´s completely fine. I´m 1,76m height and 69kg(trying to lower :) ) and I bought both pieces in size S to give a very aero fit and it´s comfortable, only the sleeves are a bit tight and I don´t have large arms at all. THANKS again!
Excellent! Very light and stretchy fabric. This color is really neon!!! Takes a while to arrive, but recommend 100%.
Tall 169cm weight 54kg Zipper top sun protector, no retail silicone banding, waist silicone Banding, pocket bottom mesh little available, material thin but other brands compared with a bit more as equal, Total Rated: Shipping and product price contrast very satisfied with
I bought size medium. I'm 185cm, waist size 32", weight 79kg. perfect fit. this kit is made really well. it's my second jersey from them and will be buying more.
Fast shipping, great quality fabric and finish. Perfect size (168cm-66kg) by great elasticity
Size s for a height of 1,70 and 65 kilos. Great quality as always
Great quality. Good salesman. And fast on arrival.
175cm 67kg size S. As I expected. I will definitely buy more spexcel
Excellent product and fast shipped!
It's taken 10 days to arrive. Fine fabric perfect for summer. Laser cut on the sleeves, reaching the elbow. I asked for a size L for 1.82cm and 72kg, with 98cm chest, and I think I would have gone into size M to make it second skin. Anyway happy with the purchase.
Very nice jersey.
I'm very happy with the purchase. It's the second T-shirt I buy from this supplier. It feels very fresh and good quality. For the price, there's nothing better. I measure 1.8 mts, weight 75 kgs, and size L was perfect for me. The shipment this time was very fast. It lasted less than a month to reach me in Costa Rica.
Screen molt còmoda, elàstica I thin (mesos d'estiu the from 17/18 degree with mínim). Medeixo 1,82m, weight 84kg tinc l'esquena wide I Una Talla L in va la perfecció.
very good fit amazing quality. 175cm Rider 68kg S
order on 11/01. recieved 25/01. Nicely packed and great quality.