SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Jockport (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jockport.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I arrive in combined delivery and I feel that I arrive fast, around 22 days after my purchase; And value the rounding I arrive in a package with another product I buy; no doubt it's the best I 've ever bought, the fabric is super soft, it feels very rich to the touch, The size fits although I have to say that I pendi size S and I don't really get tight as I thought I would stay, which is not bad at all, just a comment, besides, what I also like very much is that the front part is very wide, So much that I even erect my member doesn't get out; I certainly recommend it very much.
The size is a little big Need consider The size is less than expected
Usually I wear XL, but these were rather necessary to take L.
Cool, but I would take one size smaller. A little too big, but not critical.
Excellent! Very soft and smooth! Size fits! I recommend, came quickly!
Good quality, smooth, soft fabric. The size chart is true. Be sure to check it because this is no asian sizing.
Perfect choker big size ok receipt hyper quickly
Super comfortable. Excellent quality, just like the picture. Recommended.
Good. I wear 42, the model was the right size for me.
Great item and fast shipping.
little bit larger than expected.
This perfect and delivery came faster than expected
Everything is fine for 5 +. My husband liked it. Size fits!
The very father color
Kaif, but not on everyday course
Panties very comfortable and excellent workmanship, get very exited delight and feel the wire in my cuzinho.
The size is a little big for me, for the rest it's great and comfy.
I take not the first time the quality is good. The sizes are not small. Delivery is very fast.
really good . sexy ,hot , feels and fits really good . I love it. just make sure to look at the size chart before you order .